Tags
access, advocacy, dignity, disability, discrimination, employment, perception, respect
Not long ago, I was visiting British Columbia, a province with a very well-publicized and shiny new Service Dogs Act. My trip was generally a positive one, until I attempted to enter one particular bar/restaurant that I had previously frequented. I’m not unfamiliar with being asked for ID to verify my age in such places, and even my (thankfully relatively) few access challenges with my guide dog have primarily been handled discretely and/or quickly. What I did not expect was to be demanded, loudly and publicly, for my guide dog’s paperwork… from across the bar. My dog was doing nothing inappropriate, was guiding me into the restaurant, her nails slightly struggling to gain purchase on the slippery floor. So… I was demanded – loudly and publicly – for paperwork that no one else in the restaurant was required to produce. Long story short, I realized that I didn’t have current ID with me (I had mistakenly packed an expired school-issued ID card), and I was asked to leave. When I told the employee she should consider discretion if she had to request paperwork from paying patrons, she acted so surprised that such a thing would be requested of her.
Without getting into the nitty-gritties, I contacted the BC government on this issue. They ended up responding to my complaint with an inaccessible PDF (one that was scanned as a picture, so no readable text for a screen reader), which said – basically – that since I didn’t have a piece of plastic (whether issued by the government or a guide/service dog program), a business was within their rights to refuse service. They did not address the humiliating and embarrassing experience of being demanded publicly for such information and then publicly being told to leave.
Where is the outrage outside of the service dog and/or blind community? Would anyone else be expected to accept this treatment?
Last week, a news story made the rounds about a teenager with a disability who was purposefully excluded from a relative’s wedding because of her disability. The support on sites like Reddit came in fast and furious, which is awesome… but it got me to thinking: Where is the support from the public when people with disabilities are turned down for jobs (whether stated or implied) because of their disability, forced to alter their academic pursuits or undergo additional testing, find it easier to obtain resources to assist in their death than aids to live life, are killed for simply being disabled?
There is open discrimination in the world – being told you won’t get a job because of your disability (yes, this happens). There is invisible discrimination where it’s implied by the subtext of a conversation or interaction that your presence, request, or concern is not wanted or valid (yes, this happens, too). There is violence against the disabled as can be evidenced by interactions with police, the murder in Japan last week, or by cultures who view disability as a curse on a family. While disability can have its own limitations (at this point, I won’t be driving a car anytime soon); but I believe that it’s not disability that holds us back as much as perceptions and demands of others. To some, not eating at that particular restaurant may be a “little thing”, and I suppose it’s true because we had other options. But what if we didn’t? Maybe that young girl loved her aunt and really wanted to be at her wedding for that special day, and she got slapped in the face because of a perception of what she could and couldn’t do. Judging by the amount of tense family gatherings I’ve witnessed and heard of, discrimination – even by a family member – is a pretty big deal. And how big a deal is open or invisible discrimination in the job hunt when it directly impacts one’s ability to make a living and contribute to a local, national or even global economy? And if we can’t access facilities like everyone else, attend family functions, obtain employment if we have the desired qualifications and skills, do we reach a tragic end because we just don’t belong? To quote a friend of mine, I’ve been gifted a double portion of stubborn. Maybe this will help me, maybe it will help others. It’s never “just about a restaurant” when you’re made to feel scrutinized for simply walking or rolling through the door. It’s never “just one day” when you get told that you, specifically, are not welcome at a celebration, but your whole family can come along now. It’s never “just one job” when you get told there’s no way you can do job tasks you’ve honed over years of practice and hard-won experience.
And it’s never “just one life” when you have to fight not only others’ perceptions, bureaucratic red tape, medical concerns, and discrimination… but yourself underneath it all. Sometimes being who we are is a radical act of defiance.
It might be a good thing to post the name and location of the offending business. That way, lots of people with guide dogs would be able to go there, adress the management about the attitude of their staff and take it from there. Unless a dog is misbehaving, there is NO reason to demand certification. At that point, current documentation is key, but not otherwise.
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Hi, Ken, thanks for stopping by!
I considered doing so, but I think the overall implications, particularly as it pertains to the BC government, are considerably further troubling than the access refusal itself. The fact that the government saw nothing wrong with this treatment still horrifies me.
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yes, this. All of this.
I do caution you, however, to be careful with the “little piece of plastic” argument. Society operates on little pieces of plastic, and that goes for everyone. If I go into a bar and do not bring the little piece of plastic that says I’m over 18, I probably won’t be allowed in, no matter how obvious it might be that I’m a legal adult. If a bar is allowed to block someone on the basis of not having proper ID based on age, then it is equally appropriate for a bar to keep someone out based on ID of a different sort. Yes, it was painfully obvious that your dog was a guide dog, but saying “It’s painfully obvious that I’m over 18” would not fly in the same situation, so that does bear thinking about. Allowing you in without proper ID but not allowing me in when I also lack ID is discrimination, as well. Now, I do understand that having an illegal dog in the place is far less serious than serving alcohol to a minor, but again, we have to be careful when complaining about little pieces of plastic. Those little pieces of plastic are what allow us to ride the bus for free, take special transport, etc.
Back to the meat of your post, though: we are always being told “it’s just an app” or “just a bar” or “just a book.” yet, when you hear that every day, those “just one” statements add up.
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I don’t disagree with you, at least in theory regarding the bar/drinking/dog argument. I have no problem not being admitted to a licensed establishment if I don’t bring my ID; Anyone who enters a bar can and should be willing to present ID at any time to prove their age.
I DO have a problem when I – a nonresident of a particular province – have to undergo extra scrutiny just because I travel with a service dog. Businesses should know their rights (the right to ask any misbehaving dog – service dog or not – to leave the premises). I DO object to being a subset of a subset of a population (a person with a disability who uses a service dog), being the ONLY PERSON in that restaurant publicly demanded for certification.
While I know this service dog law has the best of intentions, it places an undue burden on owner-trainers and nonresidents of BC. It has turned some business owners and service providers into the service dog police, giving them the right to ask for documentation with no just cause other than the presence of a person with a disability accompanied by a well-behaved service dog doing their job.
What if I had to make an emergency trip back there? In order to obtain access to the same buildings you, Meagan, a cane user, have access to without a second glance, I would have to apply for a temporary card… on top of whatever stresses an urgent trip to BC would entail.
It’s not just about a “little piece of plastic”; it’s about the HUGELY public embarrassment of being asked over and over and over again to produce such a piece of plastic (as has been the experience of several BC residents I know) when 99.9% of those shopping/eating/riding with you can simply go about their day… and the BC government is OK with that.
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Hello BB,
This is indeed the case. Hope you contacted some authorities, and it’s good that this entry is promoting awareness of what happened. It’s never “just one thing” when any group in our society faces institutional discrimination on a regular basis. Add a side of persistence, sl
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As an American, I am pleased to say this is viewed as a civil rights issue. In all the states, it is a crime to deny a guide dog user admittance to a public accommodation. In my state, Illinois, someone can be arrested by local police and charged with a class C misdemeanor. It is also a violation of the federal Americans with Disabilities Act. No documentation is required to demonstrate adequate training of the dog. Forcing someone to do so could subject them to arrest or a federal lawsuit. It is completely unreasonable for a government to tell guide dog owners that you must have our permission slip to travel independently. Drinking in public is not a human right, restrictions on travel for people with disabilities is.
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even though it’s against the law to refuse service animals access to public places even public transport people are made aware of this but they still refuse access no matter how many times you tell them. Here in Australia guide dog users or service dog users are still refused taxis no matter how much it is publicised thankfully where I live being a rural city there are few guide dogs and those who have service dogs are allowed access to public areas buildings public transport mainly busses and taxis where in the city there are more people with guide or service dogs and there are so many taxis and drivers of varying nationalities but the question is do the media sometimes blow the issue way out of proportion and twist the stories
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